Emergency in Hammamet: who to call and where to go, 24/7

Who to call in Hammamet for each situation

Situation · Who to call · Number

Useful details

The public numbers are confirmed by the UK government’s travel advice [1]. 911 Travel Assistance is a private medical assistance service. In a life-threatening emergency, call 190 without waiting for a WhatsApp reply.

See also our guide to emergency numbers in Tunisia (https://911travelassistance.com/en/blog/emergency-numbers-tunisia-ambulance-190-police-197).

When to call 190 immediately

• Chest pain, particularly if it spreads to the arm or jaw.

• Severe breathing difficulty or blue lips.

• Sudden facial asymmetry, weakness in an arm or leg, unusual or confused speech.

• Loss of consciousness or seizures.

• Heavy bleeding that does not stop.

• Serious accident, major fall or head injury followed by drowsiness or vomiting.

• Allergic reaction with swelling of the face, tongue or throat, especially with breathing difficulty.

• Drowning or an episode of choking in water, even if the person has regained consciousness.

• A child who is very drowsy, difficult to wake, floppy or breathing poorly.

These signs require urgent assessment [5-7, 9]. Give the location first: hotel name, area (Hammamet North, centre, Hammamet South or Yasmine Hammamet) and room number. Ask reception to send someone to the entrance to guide the emergency team.

Stay with the patient and follow the emergency service’s instructions. Do not drive yourself if you have serious symptoms.

Where to go in an emergency in Hammamet

Public healthcare facilities in Hammamet and Nabeul

The official Nabeul governorate directory lists the following facilities, among others [2-4]:

Facility · Location

Useful details

The appropriate facility depends on the medical problem and the care needed. Admission capacity and availability of the required service must be confirmed before travelling. In a life-threatening emergency, let SAMU arrange the referral.

Private clinics

For private care, our coordinating doctor seeks a facility suited to the patient’s condition and admission availability in Hammamet or Nabeul. If specialist care is necessary, a transfer to Tunis or Sousse can be considered.

The team contacts the receiving department and sends the relevant medical information. Where applicable, it also coordinates the case with the insurer. The facility and admission arrangements are confirmed when organising care.

Doctor at your hotel or home in Hammamet, day and night

Fever, gastroenteritis, ear pain after swimming, sunburn or a sprain may warrant an on-site consultation. The coordinating doctor first checks for warning signs: a hotel visit must not delay emergency care.

1. Call or WhatsApp +216 97 911 911. Give the address and describe the symptoms.

2. The coordinating doctor assesses the situation and directs you to advice, a visit or an ambulance according to need.

3. The team confirms the doctor’s availability, expected arrival time and fee before the visit to your room, holiday rental or home.

4. The doctor examines the patient, provides appropriate care and writes the prescription and medical report for insurance.

5. If hospital admission is necessary, we arrange the transfer and admission with the receiving facility.

The arrival time depends particularly on your address, traffic and available resources. The price is confirmed by phone before the service. See our doctor at your hotel (https://911travelassistance.com/en/doctor-at-hotel) page.

Private ambulance and transfers from Hammamet

The need for an ambulance depends on the patient’s condition, mobility and care required during the journey. It is not limited to patients who need to remain lying down.

In particular, we coordinate:

• Transfers from the hotel or home to a clinic or hospital.

• Transport between two facilities, including to Tunis or Sousse if specialist care is needed.

• Hospital discharge and return home or to a hotel for a bedridden or frail patient.

• Transfer to Enfidha-Hammamet or Tunis-Carthage Airport for medical repatriation, depending on the flight and agreed arrangements.

Before departure, the coordinating doctor defines the level of accompaniment and equipment needs. The vehicle, team composition, arrival time and quotation are confirmed according to the mission and availability. A doctor accompanies the patient when their condition requires it.

For an airport transfer, the handover point and any access authorisations are arranged with those involved. See our medical ambulance (https://911travelassistance.com/en/medical-ambulance) and medical repatriation (https://911travelassistance.com/en/medical-repatriation) pages.

Areas covered around Hammamet

Our local page describes coverage of Hammamet North, Hammamet South, Yasmine Hammamet and Nabeul, in hotels, resorts, private residences and villas.

Area · Locations to specify when calling

Useful details

For Bir Bouregba, Hammam Jedidi, Dar Chaâbane El Fehri, Grombalia or Bou Argoub, share your location: the centre confirms whether assistance is possible, available resources and the arrival time before any journey.

At a villa or holiday rental, share your WhatsApp location and mention access difficulties. See our medical assistance in Hammamet (https://911travelassistance.com/en/areas/hammamet) page.

Travel insurance and bank cards: what to check

The European Health Insurance Card is not valid in Tunisia. For a stay in Hammamet, check your travel insurance benefits and, where relevant, insurance or assistance linked to your bank card [8]. Cover depends on the policy and your eligibility.

• Notify the insurer as soon as possible with your policy number. A life-threatening emergency must not wait for paperwork.

• We can open the case, send medical reports and request a payment guarantee.

• Direct billing applies to costs accepted by both the insurer and the provider. Excesses, exclusions and uncovered expenses may remain payable by you.

• Without a confirmed payment agreement, payment terms are explained before the service.

• Keep prescriptions, medical reports, itemised invoices and proof of payment.

For people insured under the French system, some urgent, unforeseen care may be reimbursed on return under French health insurance rules; reimbursement is not automatic [8]. See our insurance (https://911travelassistance.com/en/insurance) page.

What to have ready before calling

• Hotel name, area and room number, or exact address and location.

• Patient’s age, symptoms and when they began.

• Current condition: are they conscious and breathing normally?

• Current treatments and known allergies.

• Passport and travel insurance policy, if available.

• A callback number, including country code.

Do not wait to gather these documents before calling in an emergency.

Sources and references

[1] GOV.UK — Tunisia emergency service numbers — https://www.gov.uk/foreign-travel-advice/tunisia/getting-help

[2] Nabeul Governorate — Hammamet district hospital — https://nabeul.gov.tn/guide-administration/162/hopital-circonscription-hammamet/

[3] Nabeul Governorate — Mohamed Tlatli Hospital — https://nabeul.gov.tn/guide-administration/153/hopital-regional-mohamed-tlatli-nabeul/

[4] Nabeul Governorate — Mohamed Tahar Maamouri Hospital — https://nabeul.gov.tn/guide-administration/152/hopital-regional-taher-maamouri-nabeul/

[5] NHS — Life-threatening emergencies — https://www.cypf.hwhct.nhs.uk/help/

[6] NHS — Stroke symptoms — https://www.nhs.uk/conditions/stroke/symptoms/

[7] NHS — Emergency warning signs in children — https://www.nhs.uk/baby/health/when-to-get-urgent-medical-help-for-babies-and-children-under-5/

[8] Assurance Maladie — Holidays abroad and healthcare coverage — https://www.ameli.fr/assure/droits-demarches/europe-international/protection-sociale-etranger/vacances-etranger

[9] St John Ambulance — Drowning: rescue and medical assessment — https://www.sja.org.uk/first-aid-advice/drowning/