911 Travel Assistance
911 Travel Assistance sends a doctor from its team to your hotel and manages the next steps if needed: ambulance, clinic, travel insurance and your return home. You are welcomed in your own language, whether you come from France, Germany, Italy, Poland, Czechia, the United Kingdom or Portugal.
Sousse, Port El Kantaoui, Hammam Sousse: where we operate
Our doctors visit the entire Sousse tourist area:
• the hotels and marina of Port El Kantaoui;
• Hammam Sousse, Akouda and Chott Meriem;
• the seafront, city centre and medina of Sousse;
• the neighbourhoods of Khézama and Sahloul.
They see patients in hotel rooms, residences, rented apartments or at home.
How your care is organised
Our medical call centre, open day and night, is in Monastir, very close to Sousse. Give the hotel name, room number, patient’s age and symptoms. Reception can call on your behalf.
You call, a healthcare professional answers
A doctor from our team visits your hotel
The doctor at your door is a member of the 911 Travel Assistance team. They examine the patient, adult or child, start treatment and prepare a prescription and medical report for your insurance.
Most of the time, the consultation is sufficient and your stay continues normally.
An ambulance if a transfer is needed
If the doctor requests admission or tests, a medical ambulance from our service collects the patient at the hotel. A professional team monitors them throughout the journey.
Private clinics in Sousse
Sousse is one of Tunisia’s major medical centres. We direct each patient to the facility suited to their case and insurance, including:
• Clinique Les Oliviers ;
• Clinique Essalem ;
• Clinique La Corniche ;
• Clinique El Yosr ;
• Clinique Kantaoui.
Our team notifies the clinic before the ambulance arrives and remains your contact throughout the hospital stay.
Your travel insurance: we take care of it
There is no need to look for your insurer’s number from a hospital bed. We call your travel insurer or assistance provider in your country and open the case on your behalf.
We send medical reports and request a payment guarantee to minimise the amount you have to pay upfront. Simply prepare your passport and policy number.
Returning home from Monastir or Enfidha
When medical repatriation is agreed with your insurer, we organise it from the two airports near Sousse: Monastir and Enfidha-Hammamet. Depending on medical advice, you return on a scheduled flight with an escort or by air ambulance.
Our ambulance takes the patient from the clinic to the aircraft.