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911 Travel Assistance
Our headquarters are in Houmt Souk (Houmt Essouk), and our own doctors and ambulances cover the entire island. For a life-threatening emergency, call 190 (SAMU) first.
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Where do we operate in Djerba?
Doctor and ambulance in Houmt Souk
- We operate in the medina and around the port, in hotels and guesthouses in the centre, in Erriadh, in Mellita and in the Djerba-Zarzis airport area. The doctor also makes home visits, both to residents and to holidaymakers in rented accommodation.
Hotel doctor and ambulance in Midoun
- In Midoun and throughout the tourist area, from Sidi Mahrez to Aghir via La Seguia, the doctor comes directly to your hotel room. If your condition requires it, a medically equipped ambulance takes you to a partner clinic in Djerba.
Elsewhere in Tunisia
- Our teams also operate in the country's main tourist areas: Zarzis, Hammamet, Sousse, Monastir, Mahdia, Tunis and Tozeur.
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What 911 Travel Assistance does when you call
- 1. Medical assessment: a member of the medical team assesses the situation by phone or WhatsApp.
- 2. Dispatching the appropriate response: an emergency doctor to your hotel or home, in Houmt Souk or Midoun, a medically equipped ambulance, or referral to 190 if the emergency requires it.
- 3. Admission to a partner clinic in Djerba and coordination with your insurer (guarantee of payment).
- 4. Follow-up until your return, including medical repatriation if necessary.
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What to say on the phone to save time
- Your exact address: hotel name and room number, or GPS location.
- The person's age and what happened.
- Their condition: are they conscious and breathing normally?
- Their current treatments and known allergies.
- Your travel insurance and policy number, if you have it.
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Remain available on the number you used.
If you are in a villa, a houch or a guesthouse, send your location via WhatsApp: it is quicker than an address.