Dr Sami Ben Moumen
Dr Sami Ben Moumen, emergency physician and general practitioner, former public health emergency department and SMUR mobile emergency team physician, medical director of 911 Travel Assistance.
When should you call a private ambulance in Sousse?
Need an ambulance now? Call or WhatsApp: +216 97 911 911. In a life-threatening emergency, call SAMU on 190 first. Do not wait for a reply on WhatsApp.
- An emergency at home or at a hotel: feeling unwell, a fall with significant pain, or another problem requiring assessment and transport, in consultation with our coordinating physician. For severe chest pain, severe breathing difficulties or loss of consciousness, call 190 first.
- Transfer to a clinic or hospital for admission, an examination or a scheduled procedure.
- Transfer between facilities: from one clinic to another, or to a specialist department.
- Hospital discharge: taking a bedridden or frail patient home, with assistance moving them on a stretcher.
- Transport for older people or people with reduced mobility to an appointment, dialysis or a treatment session.
- Transfer to an airport for medical repatriation.
- Long-distance transport: to Tunis, Sfax, Monastir, Mahdia or any other city.
Coverage of all 16 delegations of Sousse governorate
Sousse governorate has 16 delegations. We serve each of them, at home, in hotels, in clinics and in public places. The neighbourhoods and landmarks below help locate your request; an accurate GPS position makes dispatching the team easier.
Sousse city
Delegation — Neighbourhoods, localities and landmarks
- Sousse Médina — Medina, city centre, port, Boujaafar promenade, Khezama area
- Sousse Jawhara — Sahloul, Khezama West, Bouhsina, Sahloul University Hospital area
- Sousse Riadh — Cité Erriadh and western neighbourhoods
- Sousse Sidi Abdelhamid — Sidi Abdelhamid, industrial area, southern city
Tourist area and northern coast
Delegation — Neighbourhoods, localities and landmarks
- Hammam Sousse — Hammam Sousse, Port El Kantaoui, hotels in the tourist area
- Akouda — Akouda, Chott Meriem, Tantana
- Hergla — Hergla and its coastline
- Sidi Bou Ali — Sidi Bou Ali, A1 motorway corridor
- Enfidha — Enfidha, Enfidha-Hammamet International Airport
- Bouficha — Bouficha, area towards Hammamet
Inland and southern parts of the governorate
The response time is given during your call, depending on your address, the patient’s condition, traffic and team availability. It may differ between Sousse city, the tourist area and inland delegations.
Our ambulances and round-the-clock call centre are based in Monastir. See also our pages on medical assistance in Sousse and medical assistance in Monastir.
Delegation — Neighbourhoods, localities and landmarks
- Kalâa Kebira — Kalâa Kebira and its surroundings
- Kalâa Seghira — Kalâa Seghira, industrial area
- M’saken — M’saken, Messaadine, Beni Kalthoum
- Zaouia-Ksiba-Thrayet — Zaouiet Sousse, Ksibet Sousse, Thrayet
- Kondar — Kondar and rural localities
- Sidi El Hani — Sidi El Hani, road to Kairouan
Which ambulance meets which need?
Our coordinating physician selects the level of medical support according to the patient’s condition, required care and journey constraints. Distance alone does not determine the resources dispatched.
Depending on the assignment, resources may include oxygen, monitoring, a defibrillator and resuscitation equipment. Before departure, the coordinating physician checks that the vehicle, equipment and crew meet the patient’s needs.
Situation — Vehicle and team
- Unstable or at-risk patient requiring close medical supervision — Medical ambulance with an emergency physician and resources suited to the care required during transport.
- Stable but bedridden patient: discharge from a clinic, immobilised fracture, dependent older person — Medical transport suited to the patient’s position, with a trained team, stretcher and assistance moving the patient.
- Long-distance transfer to another city — Vehicle and team selected after medical assessment, with appropriate monitoring throughout the journey.
Transfers to clinics, hospitals and airports
For details of equipment and long-distance transfers, see our medical ambulance page and the article on private ambulances in Tunisia for medical transfers.
- Private clinics and hospitals in Sousse: we contact the receiving department before arrival and pass on the necessary medical information. The destination is selected according to care needs and admission availability.
- Monastir Habib Bourguiba Airport and Enfidha-Hammamet Airport: transfer for medical repatriation, coordinated with the insurer, airport assistance and airline. Access to the aircraft and boarding arrangements depend on authorisations and flight organisation.
- Tunis-Carthage Airport and clinics in Tunis: transfer via the A1 motorway, with a physician on board if needed.
- Other cities: Monastir, Mahdia, Kairouan, Sfax and Hammamet.
What happens when you call
While waiting, prepare identification, prescriptions and recent medical reports, an insurance card, and someone at the building or hotel entrance to guide the team. These preparations must not delay calling for help.
- 1. Call +216 97 911 911 or message us on WhatsApp. The coordination centre responds around the clock in French, Arabic and English.
- 2. We ask a few questions: exact address or shared location, patient’s age, what is happening, consciousness, breathing and current treatments.
- 3. The coordinating physician chooses the appropriate resources and tells you the expected arrival time.
- 4. If needed, the team calls you back while travelling to guide you on what to do.
- 5. On site: assessment, initial care, then transport to the agreed facility, contacted in advance.
Pricing and insurance coverage
A quote is provided before the ambulance departs. It depends on the vehicle type, whether a physician is present and the distance. Payment by bank card is available.
If you have travel insurance, supplementary health insurance or an assistance policy, we open a file with your insurer and send the necessary medical information with your consent.
Direct settlement of covered costs may be arranged after written confirmation from the insurer and agreement on payment arrangements. Deductibles, exclusions and uncovered costs remain your responsibility.