Tourist taken ill at a hotel in Djerba: from the first call to repatriation

Step 2: the doctor arrives at your hotel within minutes

An emergency doctor comes directly to your room, in Midoun, Houmt Souk or anywhere in Djerba's tourist area. They examine the patient, whether an adult or a child, provide initial care and issue a prescription.

In most cases, everything is dealt with on site and your holiday continues. You receive a medical report that can be used by your insurer.

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Step 3: an equipped ambulance if your condition requires it

If the doctor considers a transfer necessary, one of our ambulances comes to the hotel. Our fleet includes several vehicles, allowing us to adapt the level of care to each situation.

On board, a professional team trained in emergency care monitors and treats the patient throughout the journey.

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Step 4: admission to a clinic in Djerba

The patient is taken to the clinic in Djerba best suited to their case, chosen from our partner clinics. Our team notifies the clinic before arrival: the file is ready and you do not have to wait.

We remain your point of contact throughout the hospital stay and keep your family informed.

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Step 5: we call your travel insurer

You do not have to handle any of the arrangements alone. 911 Travel Assistance contacts your travel insurer or assistance provider directly in your country and opens your case.

• We send the medical reports to the insurer.

• We request a guarantee of payment to minimise upfront costs.

• We follow the case through to closure.

Simply keep your passport and insurance policy number within reach, or your bank card if your insurance is linked to it.

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Step 6: repatriation from Djerba

If your condition requires a return to your country, we arrange it with your insurer from Djerba. Depending on medical advice: a scheduled flight with a medical escort or an air ambulance.

We provide the ambulance transfer from the clinic to Djerba-Zarzis airport and coordinate with the team receiving you on arrival.

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